Our thoughts and prayers are with those affected by the COVID-19 virus. Graycliff Hotel continues to monitor and react to the COVID-19 situation and stays committed to our highest standard of service, care and robust cleaning and hygiene standards.
We wish to advise you that we have amended our cancellation policy for those clients that are affected with current government restrictions or are concerned about travelling at this time, we are offering cancellation flexibility to give you some peace of mind. Our revised cancellation policies for existing and new bookings, are as follows:
- Guests may cancel or change their travel dates with no penalties 72 hours prior to arrival due to Covid-19. Cancellations within the time period will incur a 1 night charge.
- No shows will result in a 100% penalty and the full amount of stay will be charged.
To cancel or modify your reservation please contact your travel professional, i.e. the original way you booked you hotel stay. If you booked directly with the hotel via our website or telephone, please contact our team at reservations [at] graycliff [dot] com.
Graycliff Hotel Management